3rd Party Integration

Freshcaller

  • Integrate Freshcaller with Grow to monitor call volume, agent performance, and customer satisfaction metrics.
  • Customize Grow dashboards to display call handling efficiency, service level agreements (SLAs), and call outcome analytics.
  • Improve customer service and operational efficiency with actionable call data insights.
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Freshcaller Dashboards
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Grow’s Smartbuilder includes features like automatic key values and date recognition, while tools like Datasets and the Data Explorer let your analyst do all the heavy data prep once and create custom metrics for every department.
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